Return Policy

Return Period Policy: Way Up Scales has a 14-day return policy for any unopened, unused product (unless otherwise specified in either the product description) from date of purchase. Products are subject to a minimum 25% restocking fee.
Refund Policy: Way Up Scales will not accept refunds for any product that has already shipped.
Exchange Policy: No exchange of items or money will be processed until the original item has been returned to Way Up Scales and evaluated. Shipping for any exchanged product(s) is at the customer's expense. Any product received for exchange that is deemed nonfunctional, not sold by Way Up Scales, out of warranty, or damaged through misuse will be disposed without exchange.
Warranty Period: While some of the products purchased from Way Up Scales can be subject to manufacturer warranties, Way Up Scales has sole discretion to honor returns or exchanges for said product(s). If deemed valid, Way Up Scales will endeavor to provide you with a suitable replacement for your defective product (a suitable replacement is defined as a product of the same brand or value). Always email us at before sending any product back for warranty/exchange consideration to get proper instructions.